Survey
 

 
 

2014 Attorney Customer Service Survey


How often do you visit our website

Daily  
Weekly  
Monthly  
Rarely  

Which sections of the website do you visit most often? Choose all that apply

Court Info  
For Attorneys  
Rules and Forms  
Case Info  
Programs and Services  
Other:

What sections of the website do you find helpful? Choose all that apply

Court Info  
For Attorneys  
Rules and Forms  
Case Info  
Programs and Servces  
Other:

What sections of the website do you feel could be more helpful?

Do you use the "Templates for Commonly Used Forms" located in the Rules and Forms Section

Yes  
No  

Are there any additional frequently used pleadings that you would like to see in template form?

Please rate how easy or difficult it is to navigate the website

Vey easy  
Somewhat easy  
Neutral  
Somewhat difficult  
Very difficult (please explain)

Please rate the ease in which you are able to locate specific information on our website

Very easy  
Somewhat easy  
Neutral  
Somewhat difficult  
Very difficult (please explain)

Which methods have you used to contact the Court? Choose all that apply

Telephone  
Email  
Helpdesk  
Live Chat  
In Person  
Written Correspondence  

What is your preferred method of contacting the Court?

Telephone  
Email  
Helpdesk  
Live Chat  
In Person  
Written Correspondence  
When contacting the Court. please tell us how promptly you have received a reply
 

Yes
Same day
Next day
1-3 days
Next week
Never

Which Court notification method do you prefer and why?

Email messages via Gov Delivery  
Powerpoint in the courtroom  
On The Docket newsletter  
Twitter  
Facebook  
Why? Please explain
How often do you use Bankruptcy Court Resources under the "For Attorney" section?
 

Daily

Weekly

Monthly

Rarely
Attorney User Manual
ECF Training Modules
CM/ECF FAQ's
Other

Please provide any additional feedback regarding the website

Do you have any suggestions for additional content to be added to any of these resources

Name (optional)

 

 

 

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