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Customer Service and Social Media


Survey to learn how customer service is being employed in the federal judiciary, including use of social media

1. Please identify which forms of external customer service your court currently employs?
Please select all services your court uses

Intake counter  
Telephone  
Website  
On-line Chat  
Help Desk  
Email  
Gov Delivery  
Twitter  
YouTube  
Facebook  
Linked In  
Other: Please identify

2. Please identify which forms of external customer service your court plans to introduce in the next twelve months

Website  
On- Line Chat  
Email  
Help Desk  
Gov Delivery  
Twitter  
YouTube  
Facebook  
LinkedIn  
Other: Please identify
3. Customer Service Effectiveness
  Please rank the impact you believe each of the below services has in providing enhanced customer service in your court (if you do not use the service, please leave blank)
least effective
1

2

3

4

5

6

7

8

9
most effective
10
Email
On Line Chat
Help Desk
Gov Delivery
Twitter
Facebook
YouTube
LinkedIn

4. Please share your general thoughts on whether social media is a good tool for enhancing court customer service.

 

 

 

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