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Local Support In case of System Failure: Where a document must be filed or event docketed immediately during normal business hours, but electronic filing cannot be accomplished because of a System failure, the filing party shall, after making at least two attempts to file electronically, contact the Clerk’s office to confirm that the System is not accessible. If it is confirmed that the System is not accessible, or, if the System cannot be accessed due to a System failure during non-business hours, the document or event shall be sent as an attachment in PDF format via e-mail to the following address: RIBECFSupport@rib.uscourts.gov. The filing party must file with the document an affidavit stating the reason(s) why the document is being filed via e-mail, demonstrating compliance with the prerequisites of this subparagraph. Filers who experience a System failure and file documents via e-mail must call the Clerk’s office prior to 10:00 a.m. of the next business day to inform them that a document has been filed via e-mail. The Clerk’s office will download and file the PDF document, and the document will be deemed filed on the date and time of the e-mail transmittal. Nothing contained in this paragraph is intended to take away rights contained elsewhere in these procedures or in local or federal rules.
The Pacer Help Desk is available from 8-5 CST. The service center can also be reached at Pacer@psc.uscourts.gov.
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