• Browser issues: installation, configuration, and troubleshooting.
• Troubleshooting connection issues.
• Provide information on installing and using Adobe Acrobat
• Provide information on creating documents using Adobe Writer.
• Help users while navigating the CM/ECF sites.
• Inform users about chargeable items.

General Information
The CM/ECF Pacer system in the District of Rhode Island currently provides Internet access to all our docket and images (images only for cases filed in 1998 and later). The PACER System offers an inexpensive, fast, and comprehensive case information service to any individual with a personal computer (PC) and Internet access. The PACER system permits you to request information about a particular individual or case. The data is displayed directly on your PC screen within a few seconds. The system is simple enough that little user training or documentation is required.

How to Register
To register, fill out one of the registration forms available on the site. Alternatively, you may contact the PACER Service Center for a registration form at (800) 676-6856 or (210) 301-6440 for those in the San Antonio area. Or write to:

PACER Service Center
P.O. Box 780549
San Antonio, TX 78278-0549

There is no cost for registering. The easiest way to obtain a PACER login is to register at the PACER Service
Center’s website at http://pacer.uscourts.gov. Customers need to complete an online form to obtain the login and password. Customers can gain access to PACER within the hour by registering on-line using a credit card. For those who choose not to provide a credit card, the registration process will take several days, because the login and password are sent via U.S. mail. Customers can also provide the PACER Service Center with a credit card to automatically charge their outstanding fees each quarter.

Billing logs are available to customers via the Internet website. The PACER Service Center collects billing logs from each CM/ECF site on a monthly basis. Shortly after collection, the billing logs are loaded on the PACER Service Center web site where customers can view them. The PACER Service Center web site has the ability to sort the logs in number of ways to allow the customers to easily track charges. The PACER Service Center sends quarterly invoices to all customers with outstanding charges over $10. If charges are not over $10 for the current year, no invoice will be mailed.

Cases Filed outside the District
For cases outside of our District, you may use the National PACER case/party index which contains information about most Bankryotcy Courts. The standard 7 cents per page charge applies to this website.

Pacer Service Center Support for CM/ECF External Users

• View Account Information
• Pay your Pacer account balance online