CM/ECF FAQs

  • Should I notify the court if I move to a different law firm?

    Yes, this is very important. Failure to notify the court may result in the wrong parties receiving electronic notice or service. To do so, complete the following steps:

    • Click UTILITIES on the blue menu bar
    • Click MAINTAIN YOUR ECF ACCOUNT
    • Change your address information
    • Click SUBMIT.
  • Is there a way I can reconcile my credit card charges in CM/ECF?

    Yes, ECF has a report that can be used to reconcile credit card charges for filing fees. On the blue menu bar in ECF, click UTILITIES >> INTERNET PAYMENT HISTORY. Enter the desired date range. The report will list all payments made electronically or conventionally by you.

  • What Should I do if I paid fees in the wrong case?

    Contact the Clerk’s office immediately and the fee can applied to the correct case once the document is re-filed in the correct case.

  • Can I get a refund if I inadvertently pay a fee?

    The Judicial Conference prohibits refunds of the fees due upon filing. The Conference prohibits the clerk from refunding these fees even if the party filed the case in error, and even if the court dismisses the case or proceeding.   See LBR 1006-1(b).

    Exception:  the clerk must refund any fee collected without authority. For example, the clerk has no authority to collect a fee to reopen a case unless the case is closed. Consequently, the clerk must refund a fee to reopen if the parties discover later that the case was open.

  • I am not receiving e-mails from the Court. What can I do to correct this?

    If you're not receiving e-mail notices from ECF, it could be due to one of the following:

    1. Your e-mail address has changed and you have not changed the address in CM/ECF.

    •Click UTILITIES on the blue menu bar
    •Click MAINTAIN YOUR ECF ACCOUNT
    •Click E-MAIL INFORMATION >> in the Primary e-mail address field, delete your old address and enter the new one >> click RETURN TO ACCOUNT SCREEN >> click SUBMIT

    2. Your e-mail account is full.

    3. Most internet service providers (ISPs) limit the amount of e-mail you may store on their server. Contact your ISP to determine the limit and how to delete the e-mails you no longer need.

    *NOTE: If you continue to encounter problems, please contact Jody at 401-626-3145.

  • How can I tell what version of Adobe Acrobat I’m using?

    Click the HELP pull-down menu >> click ABOUT ACROBAT

  • What should I do if I’m not sure that I’ve completed the filing of a document?

    Run your Transaction Log from CM/ECF- it's FREE. The log displays all transactions completed by you during a selected date range. If you are not certain that a transaction was successful, review the Transaction Log before you attempt to re-file a document. To run the Transaction Log go to Utilities >> View Your Transaction Log >> Enter a date range. All successful ECF transactions by date, case number and type will display.

  • Why does it sometimes take a long time to view or download a particular file on your website?

    A few of the forms and files located on our web site are somewhat large and may take a minute or two to download at slower modem speeds. Your web browser may be blank while downloading the file; please be patient.

  • I’m attempting to file a large exhibit to a motion and I either get timed out or receive an error message. What should I do?

    Exhibits generally are supporting documents such as a vehicle title, a deed of trust, or a promissory note and are typically scanned. Scanned documents are frequently very large and may cause ECF to "time out" during filing. In addition, CM/ECF will not accept files larger than 7 MB. To avoid this, choose the optimal scanner setting of black and white (not grayscale or color), set the resolution 200 dpi, and the paper size of 8½x11. If the scanned document is still too large, separate it into smaller PDF files no more than 50 pages each.

  • How do I make payments electronically if I do not pay at the time of filing?

    Payments may be made electronically through the Utilities section located on your ECF menu.

    • Click UTILITIES on the blue menu bar
    • Click INTERNET PAYMENTS DUE
    • The Pay.Gov screen will display. 

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