CM/ECF FAQs

  • What do I do if the ECF system is not available?

    If electronic filing cannot be accomplished because of an ECF or filer system failure, the Electronic Filer shall, after making at least two attempts to file electronically, send the document and/or event as an attachment in PDF format via e-mail to the following address: ribecfsupportdesk@rib.uscourts.gov explaining why it was not possible to file directly in the CM/ECF System. The Electronic Filer must call the Clerk’s office at (401) 626-3100 prior to 10:00 a.m. of the next business day and advise that a document was filed via e-mail. The Clerk’s office will download and file the PDF document, which will be deemed filed on the date and time of the e-mail transmittal.

  • What does it mean to clear cache and cookies?

    Temporary files are stored in your computer's cache (or temporary data storage).   When the amount or aggregate size of these files become too large, you may encounter a blank CM/ECF screen, or more frequently some menu items or categories may not display correctly or refresh. To resolve this problem, clear your browser's cache

  • What formats are available for the delivery of e-mail notifications from the court?

    An e-filer may choose from two formats: 1) a separate notice for each filing that is sent at the time of the filing of the document, or 2) a daily summary report sent overnight. To change your preference take the following steps:

    • Click UTILITIES on the blue menu bar
    • Click MAINTAIN YOUR ECF ACCOUNT
    • Click E-MAIL INFORMATION
    • Select the radio button that indicates your preference
    • Click RETURN TO ACCOUNT SCREEN
  • What is a Filing Agent?

    For some attorneys, it is helpful or necessary to have one or more support staff assist in the electronic filing process.  A new user type, called “Filing Agent” has been created to identify an agent who files on behalf of someone else. An attorney or trustee can link to several filing agents, so that when an agent files on behalf of the attorney, the docket text and the Notice of Electronic Filing (NEF) shows the attorney name. Once enabled by the court, multiple filing agents may be associated to users in the attorney, trustee and US Trustee user groups; these are the only user groups that may associate with filing agents.

    For detailed information re Filing Agents, click here

  • What is the proper way to electronically sign a document?

    The required method for electronically signing a document is to type /s/ YOUR NAME on the signature line, such as /s/ John Doe.   See LBR 5005-4(b)(2)(C)(ii).

  • What Should I do if I paid fees in the wrong case?

    Contact the Clerk’s office immediately and the fee can applied to the correct case once the document is re-filed in the correct case.

  • What should I do if I’m not sure that I’ve completed the filing of a document?

    Run your Transaction Log from CM/ECF- it's FREE. The log displays all transactions completed by you during a selected date range. If you are not certain that a transaction was successful, review the Transaction Log before you attempt to re-file a document. To run the Transaction Log go to Utilities >> View Your Transaction Log >> Enter a date range. All successful ECF transactions by date, case number and type will display.

  • Who do I contact if I’m having trouble logging in to ECF or with E-filing problems?

    Please contact our help desk at (401) 626-3100, or by e-mail at: ribhelpdesk@rib.uscourts.gov or our newest option Live Online Support – Live!Zilla Chat which may be accessed from any page of our website: www.rib.uscourts.gov.

  • Why do the Bankruptcy or Adversary Menu Categories not display in the top blue menu bar in ECF?

    If the Bankruptcy and Adversary menu categories do not display on the top blue ECF menu bar, then you are logged into the PACER system and not in ECF.   Log out of PACER and log back into ECF using your ECF login and password. If the categories are still missing, try clearing the browser cache. Also, check to be sure you are using your ECF login/password NOT your PACER login and password.

  • Why does it sometimes take a long time to view or download a particular file on your website?

    A few of the forms and files located on our web site are somewhat large and may take a minute or two to download at slower modem speeds. Your web browser may be blank while downloading the file; please be patient.

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