CM/ECF FAQs

  • Can I get a refund if I inadvertently pay a fee?

    The Judicial Conference prohibits refunds of the fees due upon filing. The Conference prohibits the clerk from refunding these fees even if the party filed the case in error, and even if the court dismisses the case or proceeding.   See LBR 1006-1(b).

    Exception:  the clerk must refund any fee collected without authority. For example, the clerk has no authority to collect a fee to reopen a case unless the case is closed. Consequently, the clerk must refund a fee to reopen if the parties discover later that the case was open.

  • Case Information, How can I find out information about a case?

    There are several ways to obtain case information:

    PACER (“Public Access to Court Electronic Records”) ELECTRONIC ACCESS:  If you have a PACER login and password, you can look up your case in the court’s electronic filing system using your PACER login.

    To utilize PACER you must first register with the PACER Service Center. For more information please contact the PACER Service Center at:

    PACER Service Center
    P.O. Box 780549
    San Antonio, TX 78278-0549
    Telephone: (800) 676-6856
    Web site: www.pacer.gov

    PACER access provides complete docket information and images of filed documents for a cost of .10¢ per page.  If document access fees do not exceed $15.00 a quarter, no billing occurs.

    1. COURTHOUSE ACCESS - Public computers are available in each Clerk's office to view or print imaged documents, docket reports or forms. The fee for printing from a public terminal is 10¢ per page. The Clerk’s office accepts cash or credit card for printing fees. Older paper case files may also be reviewed unless they have been transferred to the Federal Records Center.  It is best to call in advance to determine if an older file is still at the Clerk’s office or has been transferred.
    2. TELEPHONE ACCESS - Our Multi-Court Voice Case Information System (MCVCIS) allows callers free access to limited case information by phone (e.g. name of debtor, case number, judge, date filed, chapter, attorney, trustee, whether there are assets, and case status - such as discharge date and closed date) 24 hours a day, seven days a week, from any touch tone telephone. The MCVCIS toll free phone number is: (866)-222-8029.
  • Clearing cache if using Firefox:

    Click the TOOLS icon on the toolbar

    Choose Clear Recent History (make sure Cookies and Cache) AND Clear Now (may take a few minutes!)

  • Clearing cache if using Internet Explorer:

    Click the TOOLS icon on the toolbar

    Click INTERNET OPTIONS

    Click the GENERAL tab

    Click DELETE in the Browsing History section

    Click DELETE (‘About deleting browsing history’)

    Click OK (This may take a few minutes!) 

  • How can I tell what version of Adobe Acrobat I’m using?

    Click the HELP pull-down menu >> click ABOUT ACROBAT

  • How do I change my ECF password?

    To change your password, click on the Utilities tab in ECF and then the “Change Your Password” link (passwords must be at least 8 digits and include at least one number or special character and at least one capital letter).  Please contact the court if you experience any problems.

  • How do I determine the location of an event in ECF?

    Use the “Search” feature located on the blue CMECF toolbar to find the category(s) in which the event you need is located.

  • How do I make payments electronically if I do not pay at the time of filing?

    Payments may be made electronically through the Utilities section located on your ECF menu.

    • Click UTILITIES on the blue menu bar
    • Click INTERNET PAYMENTS DUE
    • The Pay.Gov screen will display. 
  • How do I pay an installment payment online?

    Use the filing event “Chapter 7 (or Chapter 13) Installment payment" in the ‘Other’ category. NOTE: Please query the case for filing fee amount. (Query->filing fee)

  • I am not receiving e-mails from the Court. What can I do to correct this?

    If you're not receiving e-mail notices from ECF, it could be due to one of the following:

    1. Your e-mail address has changed and you have not changed the address in CM/ECF.

    •Click UTILITIES on the blue menu bar
    •Click MAINTAIN YOUR ECF ACCOUNT
    •Click E-MAIL INFORMATION >> in the Primary e-mail address field, delete your old address and enter the new one >> click RETURN TO ACCOUNT SCREEN >> click SUBMIT

    2. Your e-mail account is full.

    3. Most internet service providers (ISPs) limit the amount of e-mail you may store on their server. Contact your ISP to determine the limit and how to delete the e-mails you no longer need.

    *NOTE: If you continue to encounter problems, please contact Jody at 401-626-3145.

  • I hear the term “Link” frequently when discussing electronic filing. What does it mean?

    To "link" a document means to relate it to, or associate it with a previously filed document. During the filing process you may be asked "Does your document relate to a previously filed pleading?" If the answer is yes, you should follow the screen prompts to "link" the documents.

  • Is there a way I can reconcile my credit card charges in CM/ECF?

    Yes, ECF has a report that can be used to reconcile credit card charges for filing fees. On the blue menu bar in ECF, click UTILITIES >> INTERNET PAYMENT HISTORY. Enter the desired date range. The report will list all payments made electronically or conventionally by you.

  • I’m attempting to file a large exhibit to a motion and I either get timed out or receive an error message. What should I do?

    Exhibits generally are supporting documents such as a vehicle title, a deed of trust, or a promissory note and are typically scanned. Scanned documents are frequently very large and may cause ECF to "time out" during filing. In addition, CM/ECF will not accept files larger than 7 MB. To avoid this, choose the optimal scanner setting of black and white (not grayscale or color), set the resolution 200 dpi, and the paper size of 8½x11. If the scanned document is still too large, separate it into smaller PDF files no more than 50 pages each.

  • Should an E-filer notify the court if their mailing or e-mail address changes?

    If your mailing or e-mail address changes, update your User Account in ECF immediately.  This is very important in order to not miss receiving document filings and court notices.  If you experience any problems, please contact the court for assistance.

  • Should I notify the court if I move to a different law firm?

    Yes, this is very important. Failure to notify the court may result in the wrong parties receiving electronic notice or service. To do so, complete the following steps:

    • Click UTILITIES on the blue menu bar
    • Click MAINTAIN YOUR ECF ACCOUNT
    • Change your address information
    • Click SUBMIT.

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